Privacy Policy

Last Updated: September 25, 2026

At Kerala Houseboats, accessible from https://keralahouseboats.org, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us regarding our houseboat services.

1. Information We Collect

When you contact us, submit an enquiry, request a booking, or use our website, we may collect information such as:

Your name
Phone number
Email address
Number of guests
Preferred travel dates
Booking or enquiry details
Messages or other information you voluntarily provide
IP address and basic browser/device information

We only request information that is reasonably necessary to respond to your enquiry, arrange your booking, or provide our services.

2. How We Use Your Information

We may use the information you provide to:

Respond to enquiries and booking requests
Confirm and manage houseboat bookings
Provide information about our services and packages
Contact you regarding your enquiry or reservation
Provide customer support
Improve our website and services
Prevent spam, fraud, and misuse of our website
Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Contact and Booking Forms

If you submit information through a contact or booking form, the information you provide may be stored by our website and/or delivered to our designated email address so that we can respond to your request.

Please avoid submitting sensitive personal information that is not necessary for your enquiry.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

Remember certain preferences
Understand how visitors use our website
Improve website performance
Provide essential website functionality

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Website Analytics

We may use analytics services to understand how visitors interact with our website, such as the pages they visit, approximate location, device type, browser information, and general website usage.

This information helps us understand website performance and improve the user experience.

If third-party analytics services are used on this website, their own privacy policies may also apply.

6. Embedded Content

Our website may contain embedded content from third-party services, such as:

Google Maps
YouTube
Instagram
Other images, videos, maps, or social media content

Embedded content from these services may behave in the same way as if you had visited the third-party website directly.

These services may collect information, use cookies, or track your interaction with their content according to their own privacy policies.

7. Google Maps

Our website may use Google Maps to help visitors locate our office, boarding point, or houseboat-related locations.

When you interact with an embedded Google Map, Google may collect information according to its own privacy practices.

You can review Google’s privacy information on its official website.

8. Who We Share Your Information With

We may share your information only when reasonably necessary to operate our website and provide our services.

This may include:

Website hosting providers
Website and technical service providers
Email or communication service providers
Booking or payment service providers, where applicable
Analytics and security service providers
Government or legal authorities where required by law

We do not sell your personal information.

9. Payments

If online payments are offered through our website, payment information may be processed directly by the relevant third-party payment provider.

We do not intend to store your complete credit card, debit card, or banking credentials on our website unless specifically stated otherwise.

Payment providers may collect and process information according to their own privacy policies and terms.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

Respond to your enquiry
Complete or manage your booking
Provide customer support
Maintain business and transaction records
Meet legal, accounting, security, or regulatory requirements

The exact retention period may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request information about the personal data we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Request information about how your data is being used

To make a privacy-related request, please contact us using the details provided below.

12. Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Kerala Houseboats
Punnamada, Alappuzha, Kerala 688006, India

Email: info@keralahouseboats.org
Phone: +91 90728 00102

Website: https://keralahouseboats.org